Elements of Storytelling 4: Heritage

Storytelling is the essence of communication. Whether you are a writer, entrepreneur or politician your story is how you connect with people.

The elements of storytelling are like the letters of the alphabet. Once you know them, you can put them together to tell your story in the best way possible.

Element 4: Heritage

Stories are how we connect to the past and make sense of the present. Heritage gives us a sense of shared lives, experiences, and memories.

pickle-stjohn-dolly

Case study: St. John & Dolly Smith’s Pickles

What it is:

Possibly Britain’s best pickles, sauces and chutneys. The first time I tried St. John & Dolly Smith’s ‘Scotch Bonnet Pickle’ my taste buds lit up like someone put 1000 volts through them. It was a blistering simultaneous hit of taste and sensation. The heat-wave receded leaving two questions: Who made this? And: Where can I get some more?

I tracked down founder and self-styled Pickleman Chris Smith and discovered a backstory as flavourful as his creations.

Why it matters:

The sauces, pickles and chutneys would be extraordinary, with or without the story of St. John and Dolly Smith. But by connecting his product to its heritage, Chris taps into a primal hunger for stories about love, belonging, success and navigating an ever-changing world. His heritage touches on history, empire, education, immigration, death, and the inevitable march of time. The details of our stories are different, but every one of us experiences equally big, scary, life events. I fell in love with the pickle and its promise that change can be beautiful and there is always another chapter to be written.

The St. John & Dolly Smith story:

St. John Smith taught at some of India’s best schools, some of which were boarding schools where Dolly’s role was that of house matron. When their two older sons left university they moved to England with 13-year-old Chris. It was the first time he’d left India and his abiding memory is of coming off the boat to see frost so thick on the ground it looked like snow. The utter foreignness of his new home was assuaged by the familiar foods of Bangalore.

“Friends were crazy about my parent’s cooking. They would come around with a list of requests for their favourites but my mum and dad were very modest,” Chris recalls fondly. “They always thought ‘oh, they’re just being polite.’”

As the son of gifted cooks, he admits to never doing much in the kitchen. “Why would I, when they could do it better?” One of Dolly’s traditions was taking jars of pickle to school reunions, a flavoursome evocation of shared memories. After his mother passed away, a chance meeting with one of her old friends encouraged Chris to dig out her recipes and revisit his culinary heritage.

Read more here

Practice: “Write down everything you can remember about every birthday or Christmas or Seder or Easter or whatever, every relative who was there. Write down all the stuff you swore you’d never tell another soul. What can you recall about your birthday parties — the disasters, the days of grace, your relatives’ faces lit up by birthday candles? Scratch around for details: what people ate, listened to, wore — those terrible petaled swim caps, the men’s awful trunks, the cocktail dress your voluptuous aunt wore that was so slinky she practically needed the Jaws of Life to get out of it.” ~Anne Lamott in Bird By Bird

Remember: Even if you were in a prison whose walls allowed none of the sounds of the world to reach your senses — would you not still have always your childhood, that precious, royal richness, that treasure house of memories?” ~ Rainer Maria Rilke

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Elements of Storytelling 1

Storytelling is the essence of communication. Writers, entrepreneurs, corporations, governments and even religions rise and fall by the stories they tell. It’s simple: if you want an audience, customer, or acolyte you better tell a damn good tale.

Think of the elements of storytelling as letters in the alphabet. Once you know them, you can tell any story your want in a way that makes people pay attention.

Element 1: Listening

Great storytelling begins with listening… to stories, people, songs, ideas, waves breaking on rocks, the voice of your intuition

Case study: Boom Earwear

boom headphones

What happened:

My first interaction with @BoomEarwear on Twitter. As a music fiend and serial jogger I go through headphones at an unholy rate. I clicked onto their webpage to order a pair but the site was down. I Tweeted a jokey complaint. To my surprise a response popped up a minute later, thanking me, apologising, and promising to fix things ASAP.

Why it mattered:

Easily distracted, I went back to my crappy generic headphones. When they gave up the ghost I thought of the Twitter exchange, but couldn’t remember the name of the company. The fact they listened and responded was enough to make me search my feed for the name. My post-purchase Tweet received a prompt, friendly response. Once again, giving me the warm fuzzy feeling that comes from being listened to…

boom_1

Their story:

A note from James, founder of Boom Earwear.

Firstly, thank you for checking out Boom Earwear, we’re super excited to have you around. I’ve been asked many times why I set up Boom Earwear, and wanted to tell the story exactly as it is.

I founded Boom Earwear after encountering issues with my headphones when travelling through Asia. I’d gone out for five weeks alone, and took a pair of headphones with me to listen to music – it’s a big part of travel for me.

During the second week, my headphones developed a fault – and naturally, I wanted to get this solved. I contacted the manufacturer and was told that sure, I could have a replacement – but I had to go back to the store I bought them from, or get them shipped to a UK address. When you’re out in the middle of nowhere, thousands of miles from home – that’s not a great answer.

That’s when I started to get super bummed out. Consumer electronics as a whole is a huge industry, and there is a real lack of companies that care enough to help….

Read the rest of the Boom story here

Practice:

“Imagine yourself in the other person’s situation, wanting to have someone listen to them. When they are speaking, make an effort to think of where they are coming from and why. Imagine what their life is like and what struggles they might be facing”
via FastCompany

Remember:

“When people talk, listen completely. Most people never listen.” ― Ernest Hemingway